Kotak Mahindra Bank Credit Card Customer Care

Existing Kotak Mahindra Bank customers can reach out to the customer service helpline at 1860-266-2666 for any credit card-related queries. This number can assist with inquiries such as updating contact information, like your mobile number or email address or addressing any other issues with your credit card. Make sure to mention the nature of your inquiry when calling.

Non-bank customers can also use the same helpline to get their credit card questions answered.

To report fraudulent activity or unauthorized transactions, call 1800 209 0000, available 24/7. This number can also be used for emergency card blocking or hot listing. If you're unable to reach customer service, email itssecurity.bank@kotak.com.

Immediately report a lost or stolen Kotak Credit Card by calling 1800 209 0000 or 1860-266-2666. Your card will be blocked, and a replacement will be issued.

To block your Kotak Credit Card, call 1800 209 0000 or 1860-266-2666. If your card is marked as lost, a replacement will be issued for a fee of ₹100 plus applicable GST. Alternatively, SMS 'KCCLOST (space) (last four digits of your credit card number)' to 5676788 to permanently block your lost or stolen card.

To block your Kotak credit card, you can do it online via Kotak Mahindra Bank's official website or through their mobile and net banking services. Here are the steps you need to follow:

1. Log in to your Mobile Banking app.
2. Go to 'Service Request' and select 'Credit Card Requests.'
3. Choose 'Report Lost/Damaged Card' to block your card.

1. Log in to your Net Banking account.
2. Navigate to 'Service Requests.'
3. Select 'Report Lost Card' to block your credit card.

These steps will keep your account secure in case of theft or other cases.

If you're not satisfied with the response from customer service, you can escalate the issue to Kotak Mahindra Bank's grievance redressal team. The process involves four levels of escalation:

You will receive a response within 7 working days.

• Register your complaint online using this form.
• Email your grievance through the Net Banking mailbox..
• Call the helpline at 1860 266 2666.
• Visit the nearest Kotak Mahindra Bank branch. Find one here.
• Send a letter to:
  Kotak Mahindra Bank Ltd.
  P.O. Box: 16344, Mumbai - 400013, Maharashtra, India

You will receive a response within 5 working days.

• Email your complaint to the Service Assurance Centre via this form.
• Alternatively, complete the Grievance Redressal Form from Kotak Mahindra's website and mail it to the address provided.
• Nodal Officer: Mr. P. Balgi (Vice President)
  Address: Kotak Infiniti, 4th Floor, Zone 4 Bldg No.21, Infinity Park, Off Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400097
  Telephone: 022-62042110 (Mon-Fri, 10:00 am to 6:00 pm, excluding bank holidays)

You will receive a response within 5 working days.

• Email your complaint to the Nodal Officer via this online form.
• Write your grievance in detail and send it to:
  Principal Nodal Officer: Mr. K. Vora
  Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097
  Telephone: 022-6204 2120 (Mon-Fri, 10:00 am to 6:00 pm, excluding bank holidays)

By following these steps, you can ensure your grievance is addressed promptly and efficiently.

If you're calling from outside India, here are the Kotak Mahindra Bank customer service numbers for various countries:

• America: 1855-3656767
• Singapore: 8001013054
• United Kingdom: 0080044990000
• Australia: 001180044990000
• Hong Kong: 00180044990000
• Canada: 18557684020

If your country is not listed above, you can reach Kotak Mahindra Bank customer service by dialing: +91 22 6600 6022

Here are some of the links that will help you manage your Kotak Credit Card, you can click on them as per your requirements: