IndusInd Credit Card Customer Care

IndusInd Bank provides efficient customer care services to assist credit card holders with various issues such as payment inquiries, credit card limits, statement clarifications, and even reporting lost or stolen cards. Whether you prefer calling or filing a grievance, the bank ensures quick resolutions to ensure a smooth banking experience.

IndusInd Bank Credit Card Customer Care Number
1860-267-7777

IndusInd Bank Credit Card Customer Care via SMS

IndusInd Bank offers the IndusAlerts service, allowing you to access key credit card details and perform certain actions through SMS. To use this service, simply send the appropriate SMS to 5676757 with the last 4 digits of your credit card number. Here's a list of the services available:

Type of Service Sent SMS on 5676757
Available Credit Limit BALE XXXX
Total Amount Due, Minimum Amount Due, Payment Due Date STMT XXXX
IVR OTP for Your Primary Credit Card OTPC XXXX
Latest Statement by Email ESMT XXXX
Block Your Credit Card BLOCK XXXX
Till Date Reward Points RBALE XXXX

Note: Replace XXXX with the last four digits of your credit card number.

IndusInd Bank Credit Card Customer Care Email Addresses

To resolve any issues related to your IndusInd Bank credit card, you can directly email the customer care team. Below is a list of email addresses categorized for existing and new customers:

For Existing Customers:

  • Indulge Credit Card: Indulge.care@indusind.com
  • Pinnacle / Legend / Signature / Club Vistara / Intermiles Voyage: Priority.care@indusind.com
  • Pioneer / Pioneer Heritage Credit Cards: Pioneer@indusind.com
  • Platinum Select / Platinum Aura Edge / Platinum Aura Edge Govt Card / NEXXT: Premium.care@indusind.com
  • Celesta Credit Card: celesta.care@indusind.com

For New Customers:

  • All Credit Cards: Premium.care@indusind.com

These email addresses will help you connect with the appropriate support team for assistance regarding your IndusInd Bank credit card.

IndusInd Bank Credit Card Grievance Redressal Process

If your issue is not resolved by the branch or customer care executive within 7 working days, you can escalate the matter to the regional heads or the Head of Customer Care. Here are the steps for escalation:

  1. Escalation to Head – Customer Care
    You can contact the Head of Customer Care through the following methods:
    • E-mail: Send your grievance to head.cardservices@indusind.com. You will receive an acknowledgment email.
    • Call: Dial 1860-267-7777 to register your complaint with the card services Head.
    • Letter: Write a letter to:
      Mr. Pratap Pillai
      Head – Cards Services
      Naurang Square, Plot No A4, 2nd Floor,
      Cross Road B, Andheri – East,
      Mumbai-400 093
  2. If the issue is still unresolved or you don’t get a response within 7 working days from the Head of Customer Care, you can escalate further to the Principal Nodal Officer.
  3. Escalation to Principal Nodal Officer
    You can reach out to the Principal Nodal Officer via the following means:
    • E-mail: Send an email to nodal.officer@indusind.com.
    • Call: Contact the Principal Nodal Officer’s office at (022) 66412478.
    • Fax: Fax your complaint to (022) 6641 2318.
    • Mail: Write to:
      Mr. Rakesh Ranjan
      Executive Vice President & Principal Nodal Officer
      IndusInd Bank Ltd. 2nd Floor, Building No.7,
      Solitaire Corporate Park Chakala,
      Andheri (E), Mumbai- 400093
IndusInd Bank Credit Cards

FAQs

A credit card EMI (Equated Monthly Installment) allows you to convert your credit card purchases into manageable monthly payments over a set period. With IndusInd Bank, you can choose a tenure ranging from 3 to 24 months, depending on your financial preferences. It helps you break your larger purchases into manageable chunks and make them affordable.

To convert a purchase into an EMI, you can use the IndusMobile app. After logging in, navigate to the 'Credit Card' section, select 'Convert Outstanding to EMI,' choose your preferred tenure, and confirm the conversion. This process allows you to manage your payments effectively.

Yes, IndusInd Bank charges interest on EMIs, which can vary based on the tenure and type of EMI plan selected. For instance, post-purchase EMIs may have an interest rate of around 1.5% per month, while merchant EMIs could be at 14%. It's important to review the specific terms and conditions for each EMI plan to understand the applicable charges.

Yes, IndusInd Bank offers the option to convert your existing credit card outstanding balance into EMIs. This can be done through the IndusMobile app by selecting the 'Convert Outstanding to EMI' option and choosing a suitable tenure. This feature helps in managing large outstanding amounts by spreading the payments over time.

The 'No-Cost EMI' option allows you to convert your purchases into EMIs without any additional interest charges. To avail this, ensure that the product is eligible and that the retailer is a partner merchant with IndusInd Bank. At the time of purchase, select the 'No-Cost EMI' option, choose your preferred tenure, and complete the transaction using your IndusInd Bank credit card. This option makes high-value purchases more affordable by eliminating interest costs.

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