Standard Chartered Credit Card Customer Care Number

For any credit card-related issues or queries, you can easily reach Standard Chartered's customer care. Simply call their helpline numbers to get assistance with anything from card limits to billing or lost card reports.

Standard Chartered Credit Card Customer Care Email

You can reach Standard Chartered Bank via email. Simply send your queries or concerns to customer.care@sc.com or Priority.Banking@sc.com, and the customer care team will assist you.

Standard Chartered Credit Card Helpline Numbers

For any urgent issues like card loss or unauthorized transactions, you can call these 24x7 helpline numbers:

  • 6601 4444 / 3940 4444 (Available 7:00 a.m. - 11:00 p.m.)
  • 66011500 / 39401500 / 1800 425 1000 / 1800 345 5000 (24x7 support)
  • 66012424 / 39402424 / 6601242 / 3940242 / 1800 525 8390 (24x7 support)

If you're unable to reach these numbers, you can send an SMS to 9980033333 with your query (available 24/7, except national holidays).

Easy Access to Standard Chartered Credit Card Customer Care Numbers

For quick resolution of your credit card-related queries, contact the city-specific customer care numbers:

  • Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune
    6601 4444 / 3940 4444 (Prefix STD Code)
  • Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin/Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara
    6601 444 / 3940 4444 (Prefix STD Code)
  • Gurgaon, Noida
    011 – 66014444 / 011 – 39404444
  • Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthapuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur
    1800 345 1000 (Domestic dialing only)
  • Siliguri (toll-free)
    1800 345 5000 (Domestic dialing only)

Timing: Available from 7:00 a.m. to 11:00 p.m.

24x7 Premium Banking Helpline Numbers

  1. Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune
    66011500 / 39401500
  2. Other Cities
    1800 425 1000
  3. Siliguri (toll-free)
    1800 345 5000

24x7 Priority Banking Helpline Numbers

  1. Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune
    66012424 / 39402424
  2. Other Cities
    1800 525 8390

Note: Local rates apply to all numbers except for toll-free ones.

Apply for Top Standard Chartered Credit Cards with MybankingTips

Apply Now

Standard Chartered Credit Card Customer Care International Helpline Numbers

If you're overseas and need assistance with your credit card, you can call the following toll-free numbers:

  • United States of America (USA) - New York: 8773021657
  • United Arab Emirates (UAE): 8000177750
  • Canada: 8772185618
  • Singapore: 8001012407
  • United Kingdom (UK): 08081019144
  • Philippines: 180011101121
  • Malaysia: 1800815063
  • Other Countries: +91 80 42896753

Standard Chartered Credit Card Grievance Redressal

If you're not satisfied with the solution provided by customer care, you can escalate your issue through the grievance redressal process. Here's how:

Level 1: Initial Resolution

  • Phone Banking: Call the phone banking helpline numbers for assistance.
  • Email: Send your complaint to customer.care@sc.com, including your name, address, contact number, and issue details.
  • Mail: Write to Standard Chartered Bank, Customer Care Unit, 19 Rajaji Salai, Chennai – 600 001, with your complaint details.

Level 2: Further Escalation

If the issue remains unresolved, email Head.Service@sc.com. You’ll receive a response within 5 working days.

Level 3: Final Escalation

If you're still not satisfied, escalate the matter to the Head of Customer Care or Principal Nodal Officer. Contact details:

  • Principal Nodal Officer:
    Ms. Jigna Chandarana
    Standard Chartered Bank
    Customer Care Unit
    19, Rajaji Salai, Chennai – 600 001

You can also write to the Banking Ombudsman appointed by RBI if the issue isn't resolved within 30 days or if you're dissatisfied with the outcome.

Standard Chartered Credit cards

FAQs

No, you can call the customer care helpline from any phone. However, calling from your registered mobile number helps the bank’s executives verify your identity more easily.

Yes, Standard Chartered offers an online complaint form to register grievances. You can access it directly by visiting this link.

To check your credit card information, send an SMS from your registered mobile number. If your number isn't registered, contact the bank’s customer centre to register it. Use these service codes:

  • Balance enquiry: CD
  • Available credit limit: CE
  • Last 5 transactions: CH
  • Credit card payment: CR

To log in to your Standard Chartered Credit Card account, follow these steps:

  • Go to the Standard Chartered Credit Card webpage
  • Click "Login" and then "Online Banking Login"
  • Enter your Username and Password
  • Click "Login"You can either register for an account or use the Instant Registration option.

You can pay your Standard Chartered Credit Card bill via mobile banking, net banking, UPI, and other convenient methods.

Apply for Top Standard Chartered Credit Cards with MybankingTips

Apply Now

Standard Chartered Bank Credit Cards

Credit Card by Banks

Related Articles

Best Credit Cards For